Privacy Policy

Introduction

Dlvwy ("we", "us", or "our") operates the Atlas delivery platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including our WhatsApp ordering service, vendor portal, and rider portal.

Information we collect

Information you provide

• Phone number (used for WhatsApp communication)
• Delivery address and location information
• Order history and preferences
• Vendor business information (for registered vendors)
• Rider identification and vehicle details (for registered riders)

Information collected automatically

• Message content exchanged through our WhatsApp service
• Order and delivery tracking data
• Usage patterns and platform interaction data

How we use your information

We use the information we collect to:

• Process and fulfil delivery orders
• Facilitate communication between customers, vendors, and riders
• Improve our AI-powered ordering experience
• Process payments and manage payouts
• Send order updates and delivery notifications
• Maintain platform security and prevent fraud

Data sharing

We share your information only as necessary to complete deliveries. Vendor names and approximate delivery locations are shared with riders to facilitate delivery. We do not sell your personal information to third parties.

Data retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data by contacting us.

Contact us

If you have questions about this Privacy Policy, please contact us.